Privacy Policy

1. Introduction

Bitkable (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the Bitkable platform.

2. Information We Collect

We collect the following categories of personal data:

• Identity data: Full name, government-issued ID documents.
• Contact data: Email address, phone number.
• Financial data: Bank account details, transaction history.
• Technical data: IP address, device type, browser, usage logs.
• Communications: Messages you send to our support team.

3. How We Use Your Data

We use your personal data to:

• Create and manage your account.
• Process transactions and withdrawals.
• Comply with KYC/AML and other regulatory obligations.
• Send transactional emails (OTPs, confirmations, alerts).
• Detect and prevent fraud and unauthorised access.
• Improve the Platform and develop new features.

4. Legal Basis for Processing

We process your data on the following legal bases: (a) performance of a contract — to provide the services you requested; (b) legal obligation — to comply with applicable laws; (c) legitimate interests — to protect against fraud and improve our Platform; and (d) consent — where you have explicitly agreed to specific processing.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Service providers who help us operate the Platform (e.g., cloud hosting, email delivery).
• Regulatory authorities when required by law.
• Financial institutions to process withdrawals.
• Fraud prevention and identity verification partners.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable law or regulation. Transaction records may be retained for up to 7 years for AML compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Object to or restrict certain processing.
• Data portability.

To exercise any of these rights, contact us at privacy@bitkable.com.

8. Cookies

We use session cookies to keep you logged in and functional cookies to remember your preferences. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect Platform functionality.

9. Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. No system is completely secure; we encourage you to use a strong password and enable two-factor authentication.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or an in-app notice. Continued use of the Platform constitutes acceptance of the updated Policy.

11. Contact

For privacy-related enquiries, contact our Data Protection team at privacy@bitkable.com.